Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and enjoyable gaming experience. This includes details you provide directly, such as your full name, date of birth, email address, residential address, telephone number, and account credentials when you register or update your profile.

During financial transactions, we may collect payment information including card details, bank account information, and transaction history. We also automatically gather technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on our site, and referral sources.

Where required by law or our licensing conditions, we collect identification documents for verification purposes. This helps us maintain a safe environment and meet regulatory obligations regarding age verification and anti-money laundering requirements.

How We Use Your Information

We use the information we collect for several legitimate purposes. Primarily, it enables us to create and manage your account, process deposits and withdrawals, and deliver the gaming services you request. Your data also helps us personalise your experience, such as recommending games based on your playing history.

Other uses include maintaining the security of our platform, detecting and preventing fraud, complying with legal and regulatory requirements, and communicating with you about important account matters, promotions, or updates. We only send marketing communications where you have provided consent, and you can withdraw this permission at any time.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with trusted service providers who assist us in operating our business. These include payment processors, identity verification agencies, customer support platforms, and IT service providers. All such partners are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose your information where required by law, such as to regulatory authorities, law enforcement agencies, or in response to valid court orders. In the event of a business restructure, merger, or acquisition, your information may be transferred as part of the overall business assets, subject to the same privacy protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse performance. Essential cookies enable features such as logging in, remembering your preferences, and maintaining game sessions. Analytical cookies help us understand how visitors interact with our platform so we can improve the user experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and the games we offer. We clearly distinguish between strictly necessary cookies and optional ones.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system can guarantee absolute security, we continuously review our practices to minimise risks.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where we no longer have a legitimate reason to retain it. You may also object to certain processing activities or request that we restrict how we use your data.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

As an online gaming platform serving Australian customers, some of our service providers may be located outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place to maintain the same level of protection it receives within Australia.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our support team through the live chat feature on our website or by emailing our privacy officer. We are committed to resolving any privacy-related matters promptly and transparently.

This policy is effective as of January 2025.